24 Oct
Contact Center Main Order Entry Representative – Level I Hale Groves
Florida, Treasure coast 00000 Treasure coast USA

Vacancy expired!

POSITION TITLE: Contact Center Main Order Entry Representative – Level I Hale Groves

DEPARTMENT: Contact Center

REPORTS TO: Contact Center Supervisor

Summary/Objective

Ensure satisfied customers by following Quality Guidelines and department procedures to efficiently answer calls and place customer orders, input and verify on-line data, up sell products and answer customer questions.

A Main Order Entry rep ensures consistency and compliance with company and departmental policies & procedures. Applies effective communication skills through verbal and written correspondence with customers and co-workers, in and across departments and sites:

Answers and supports inbound telephone inquiries with external customers

Fosters and maintains effective quality customer relationships by addressing inquiries, questions and concerns with accuracy and professional understanding

Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction

Proficient in multi-tasking in a fast pace environment and all areas of job responsibilities

Strong communication, listening and organizational skills

Other duties as assigned by Customer Relations Manager

Essential Functions

Maintains comprehensive working knowledge of SFS brands, gifts, Customer Service applications, business processes, policies & procedures

Ability to enter data accurately and timely

Ability to communicate effectively with a professional and pleasant verbal and written tone; ability to handle and maintain high call volume

Excellent interpersonal skillsElevates all personnel performance related issues to the manager of customer service timely. Executes all down time and emergency operating procedures and processes as appropriate.

Drives the Client culture in the department and throughout the company to ensure unity of purpose and fulfillment of company mission.

Day to Day Activities

Other

Qualifications, Education & Experience

High school diploma or GED is preferred

Excellent keyboarding/typing skills; minimum of 25 WPM

Bilingual a plus

Proficient with Microsoft Office and Customer Service applications

Good listening skills

Good working knowledge of a PC, telephone, email, internet

Excellent oral and written communication skills

Proven commitment to delivering exceptional and personalized customer service

Strong problem-solving skills

Self motivated, responsible, dependable and prompt individual with excellent attendance

Ability to handle a fast-paced environment and multi-task

Ability to respond to a variety of customer inquiries is essential

Ability to sit for long periods of time

Ability to view a PC screen for prolonged period of time

Physical Demands and Work Environment

The statements above are intended to describe the general nature and level of work being performed by team members assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of team members in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

EEO Statement

Indrio Brands, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.

APPLY HERE: https://recruiting.paylocity.com/recruiting/jobs/Details/159754/Indrio-Brands-LLC/Contact-Center-Main-Order-Entry-Representative-Level-1-HALE-GROVES

Vacancy expired!


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