Contact Center Main Order Entry Representative – Level I Hale Groves
Vacancy expired!
POSITION TITLE: Contact Center Main Order Entry Representative – Level I Hale Groves
DEPARTMENT: Contact Center
REPORTS TO: Contact Center Supervisor
Summary/Objective
Ensure satisfied customers by following Quality Guidelines and department procedures to efficiently answer calls and place customer orders, input and verify on-line data, up sell products and answer customer questions.
A Main Order Entry rep ensures consistency and compliance with company and departmental policies & procedures. Applies effective communication skills through verbal and written correspondence with customers and co-workers, in and across departments and sites:
Answers and supports inbound telephone inquiries with external customers
Fosters and maintains effective quality customer relationships by addressing inquiries, questions and concerns with accuracy and professional understanding
Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction
Proficient in multi-tasking in a fast pace environment and all areas of job responsibilities
Strong communication, listening and organizational skills
Other duties as assigned by Customer Relations Manager
Essential Functions
Maintains comprehensive working knowledge of SFS brands, gifts, Customer Service applications, business processes, policies & procedures
Ability to enter data accurately and timely
Ability to communicate effectively with a professional and pleasant verbal and written tone; ability to handle and maintain high call volume
Excellent interpersonal skillsElevates all personnel performance related issues to the manager of customer service timely. Executes all down time and emergency operating procedures and processes as appropriate.
Drives the Client culture in the department and throughout the company to ensure unity of purpose and fulfillment of company mission.
Day to Day Activities
Other
Qualifications, Education & Experience
High school diploma or GED is preferred
Excellent keyboarding/typing skills; minimum of 25 WPM
Bilingual a plus
Proficient with Microsoft Office and Customer Service applications
Good listening skills
Good working knowledge of a PC, telephone, email, internet
Excellent oral and written communication skills
Proven commitment to delivering exceptional and personalized customer service
Strong problem-solving skills
Self motivated, responsible, dependable and prompt individual with excellent attendance
Ability to handle a fast-paced environment and multi-task
Ability to respond to a variety of customer inquiries is essential
Ability to sit for long periods of time
Ability to view a PC screen for prolonged period of time
Physical Demands and Work Environment
The statements above are intended to describe the general nature and level of work being performed by team members assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of team members in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
EEO Statement
Indrio Brands, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.
APPLY HERE: https://recruiting.paylocity.com/recruiting/jobs/Details/159754/Indrio-Brands-LLC/Contact-Center-Main-Order-Entry-Representative-Level-1-HALE-GROVES
Vacancy expired!