Data Processing Agent L1 Hale Groves

POSITION TITLE: SEASONAL POSITION - Hale Groves Customer Service-DP Agent L1

DEPARTMENT: Hale Groves Call Center

REPORTS TO: General Office Supervisor

Summary/Objective

Ensure accurate order entry by following Quality Guidelines and Order Processing procedures to efficiently provide entering orders, inputting and verifying customer data, understanding our products, referring to Website and other sales tools for information.

A DP Agent ensures consistency and compliance with company and departmental policies & procedures. Applies effective communication skills through verbal and written correspondence with customers and co-workers, in and across departments and sites:

Keys orders and catches potential errors

Fosters and maintains effective relationships by addressing inquiries, questions and concerns with accuracy and professional understanding

Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction

Proficient in multi-tasking in a fast-paced environment and all areas of job responsibilities

Strong communication, listening and organizational skills

Other duties as assigned by the General Office Supervisor

Essential Functions

Accurately enter data into Microsoft Dynamics AX from fax, email or mailed orders

Maintains confidentiality of customer information

Deciphers customer handwriting

Assisting in solving problems with orders

Other duties as directed by Lead or General Office Supervisor

Day to Day Activities

Be at your station logged on your PC and phone ready to work at start of your shift

Follow your schedules start and end times for Lunch and Breaks

Key orders accurately and timely, reviewing and catching any potential issues

Eager to learn new duties and cross-train with other Teams

Follow routine task schedule as defined

Qualifications, Education & Experience

High school diploma or GED is preferred

1-2 years’ experience in data entry, database maintenance and customer service

Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), Order Entry software

Internet navigation, web order entry, social media

Accuracy in data entry, keyboard/typing minimum 45wpm

Excellent verbal, written and math skills

Good listening skills

Excellent oral and written communication skills

Self-motivated, responsible, dependable and prompt individual with excellent attendance

Ability to handle a fast-paced environment and multi-task

Flexibility in schedule

Physical Demands and Work Environment

Must be able to look at a PC for up to 8 hours

Ability to listen to the customer using the supplied headset

Ability to sit for an extended period of time

Note:

The statements above are intended to describe the general nature and level of work being performed by team members assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of team members in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

EEO Statement

Indrio Brands, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.

APPLY HERE: https://recruiting.paylocity.com/recruiting/jobs/Details/169649/Indrio-Brands-LLC/SEASONAL-POSITION-Hale-Groves-Customer-Service-Data-Processing-Agent-L1