Data Processing Agent L1 Hale Groves
Vacancy expired!
POSITION TITLE: SEASONAL POSITION - Hale Groves Customer Service-DP Agent L1
DEPARTMENT: Hale Groves Call Center
REPORTS TO: General Office Supervisor
Summary/Objective
Ensure accurate order entry by following Quality Guidelines and Order Processing procedures to efficiently provide entering orders, inputting and verifying customer data, understanding our products, referring to Website and other sales tools for information.
A DP Agent ensures consistency and compliance with company and departmental policies & procedures. Applies effective communication skills through verbal and written correspondence with customers and co-workers, in and across departments and sites:
Keys orders and catches potential errors
Fosters and maintains effective relationships by addressing inquiries, questions and concerns with accuracy and professional understanding
Highly developed sense of integrity and commitment to ensuring 100% customer satisfaction
Proficient in multi-tasking in a fast-paced environment and all areas of job responsibilities
Strong communication, listening and organizational skills
Other duties as assigned by the General Office Supervisor
Essential Functions
Accurately enter data into Microsoft Dynamics AX from fax, email or mailed orders
Maintains confidentiality of customer information
Deciphers customer handwriting
Assisting in solving problems with orders
Other duties as directed by Lead or General Office Supervisor
Day to Day Activities
Be at your station logged on your PC and phone ready to work at start of your shift
Follow your schedules start and end times for Lunch and Breaks
Key orders accurately and timely, reviewing and catching any potential issues
Eager to learn new duties and cross-train with other Teams
Follow routine task schedule as defined
Qualifications, Education & Experience
High school diploma or GED is preferred
1-2 years’ experience in data entry, database maintenance and customer service
Microsoft Office Suite (Outlook, Word, PowerPoint, Excel), Order Entry software
Internet navigation, web order entry, social media
Accuracy in data entry, keyboard/typing minimum 45wpm
Excellent verbal, written and math skills
Good listening skills
Excellent oral and written communication skills
Self-motivated, responsible, dependable and prompt individual with excellent attendance
Ability to handle a fast-paced environment and multi-task
Flexibility in schedule
Physical Demands and Work Environment
Must be able to look at a PC for up to 8 hours
Ability to listen to the customer using the supplied headset
Ability to sit for an extended period of time
Note:
The statements above are intended to describe the general nature and level of work being performed by team members assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of team members in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
EEO Statement
Indrio Brands, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other legally protected statuses under the law.
APPLY HERE: https://recruiting.paylocity.com/recruiting/jobs/Details/169649/Indrio-Brands-LLC/SEASONAL-POSITION-Hale-Groves-Customer-Service-Data-Processing-Agent-L1
Vacancy expired!