Application Development Supervisor

Credit Acceptance is proud to be an award-winning company! Our history of excellence and growth has resulted in many exciting career opportunities.

For the 7th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members have created a world-class culture that promotes a positive workplace and drives us to succeed, making us one of the largest used car finance companies nationally.

Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success.

Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance.

We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions.

We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! As an IT Supervisor, you will lead a small to medium team.

You will help build a learning culture within the team and drive team engagement. You will ensure best practices for delivering quality minded software.

You will help the team understand, filter, and prioritize new business opportunities. You will lead and support the team in developing an increased knowledge of methodologies and system knowledge.

You will assist in performing the work as well as mentoring the team. Outcomes and Activities Work collaboratively with PMO, Product, Stakeholders and IT team member to achieve objectives.

Maintain application backlog that clearly describes tasks. Keep the backlog clean. Partner with infrastructure and other development team members to achieve great application performance.

Show insight; know your application design & data; provide alternative working solutions. Analyses the risk and impact to the business, recommends changes.

Recognizes scope, timeline, and budget risks. Apply team coding, documenting and testing standards and recommend process improvement.

Recognize upstream and downstream impacts; communicate effectively both verbally and in writing. Understand the business process your application supports.

Improve your application and team processes by identifying areas needing improvement and mentors team to resolve. Decrease incidents and increase up-time of your application.

Monitors the health of the teams, recognizes and act on coaching opportunities to increase team health. All other duties as assigned.

Attendance as required by department. Remain compliant with our policies, processes and legal guidelines. Competencies : The following items detail how you will be successful in this role.

Ensures Accountability : Holds self and others accountable to meet commitments. Manages Conflict : Handles conflict situations effectively, with a minimum of noise.

Develops Talent : Develops people to meet both their career goals and the organization's goals. Drives Engagement : Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Drives Results : Consistently achieves results, even under tough circumstances. Strategic Mindset : Sees ahead to future possibilities and translates them into breakthrough strategies.

Builds Effective Teams : Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Business Domain : Understands Credit Acceptance’s business model, operations and business terminology. Continuous Improvement / Innovation : Identifies, recommends and advocates for improvement opportunities for existing standards, policies and processes.

Value Assessment : Prioritizes and identifies more critical and less critical activities and tasks; adjusts priorities as appropriate.

Aligns work with organizational values and goals. Active Listening : Understands what is being said and the context in which it is being said, understands the motivation behind what is being said and recognize what is not being said.

Collaboration / Customer Focus : Treats everyone like a customer and collaborates with them to clarify and achieve objectives.

Verbal Communication : Speaks in a clear, concise, organized, and effective manner for the intended audience. Written Communication : Writes in a clear, concise, organized, and effective manner for the intended audience.

Accountability / Ownership : Takes responsibility for delivering the work product. Escalation : Recognizes areas of risk and escalates through the correct channels in a timely manner.

Time Management : Effectively manages time and resources to ensure that work is completed efficiently. Critical Thinking : Ability to understand complex information coming from different sources to evaluate, reconcile conflicts and determine the best possible outcomes.

Elicitation Techniques : Engage PMO, Product and stakeholders from multiple departments to build a shared understanding of the opportunity.

Facilitation Techniques : Coaches team members on best practices for organizing meetings, workshops, and presentations specific to the objectives of each problem to be solved and the needs of the audience.

Requirement Management : Plans, monitors, and controls all of the work associated with requirements elicitation and collaboration, requirements analysis and design, and requirements life cycle management.

Technical Domain : Have an understanding of the technical domain, including the application architecture, design and data of the application they support and systems to which it interfaces.

Impact Analysis : Understands the rationale behind changes and how they impact the enterprise and / or applications and across the technical ecosystem.

Solution Design : Ability to translate high level requirements to create and implement designs that meet the needs of the customer, are technically sound, maintainable and cost effective.

Requirements : Bachelor’s degree Minimum of 3 years in leading project teams. Excellent oral and written communications skills Proven experience in designing and implementing technology enabled solutions.

Experience in owning processes that define best practices for gathering requirements, designing and prototyping, User Acceptance Testing, and implementing multiple medium to large scale projects.

Business Process Reengineering experience in Finance Industry Basic knowledge of web technology Experience in Business Process Administration, Policy Configuration, Security Management and access control in ERP applications Scripting experience using Jscript, HTML, XSLT / XML, Unix, PL / SQL Experience in Reports, Integrations, Conversions, Workflows;

BIRT and Workday Studio Experience Remain compliant with our policies, processes and legal guidelines Work onsite at the assigned Credit Acceptance location Preferred Experience : Experience with System Development Life Cycle (SDLC) Experience in Core HR, Time and Absence, Benefits, Payroll, Learning and HR within ServiceNow, Workday, DocuSign Experience in more than one ERP application;

Oracle, Workday Any additional experience with eSignature tools, third party vendor applications like ADP, Fidelity, Workforce Software Project management experience, PMP Certification Minimum of 3-year experience supporting a web application Ability to write complex database queries (SQL / PLSQL) and study data patterns Basic understanding of Java technologies Respond promptly and effectively to problems, projects, and tasks Be organized, with ability to multi-task and prioritize multiple requests Convey complex information in a timely and easily understood way to all levels of the organization Demonstrate insight;

make recommendations as opportunities arise Be self-driven, motivated to help, and able to perform with moderate supervision Maintain customer focus;

keep the customer’s and company’s best interest in mind Work well with abstract concepts. Be analytical. Solve problems Targeted Compensation : $116,722- $136,176 Our Company Values : To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work : Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.

Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust. Insightful : Make timely well considered decisions, create innovative solutions and continuously learn.

Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.

Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Expectations : Work onsite at the assigned Credit Acceptance work location or territory Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Interested?

Does this position align with your career goals? Do you meet the required qualifications? Do our PRIDE values resonate with you?

Perfect! We want to hear from you. Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.

If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more.

We’re proud of our culture and are happy to share why let’s talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is an equal opportunity employer. California Residents : Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.