Service Coordinator

Qualifications:

Organized & Energetic

Reliable & Dependable

Ability to work in a fast-paced construction environment

Valid Driver's License & insurance

Computer Skills

Excellent Phone Customer Service Skills

Ability to handle customer complaints/ upset customers

Light lifting & carrying - up to 50lbs

Responsibilities:

Receiving inbound customer service calls

Making outbound customer service calls to schedule appointments & gather/ clarify info as needed

Taking detailed notes about what customer needs

Researching customer files for background project information

Ordering parts as needed and confirming orders

Making sure parts inventory is filled and organized

Meeting with services technicians every morning and communicating about services continually

Receiving shipments of parts and unloading items as needed. Will often require assistance.

Being the face/ voice of the person in charge of our company's service department.