Service Coordinator

Job Summary: This position relates to people of diverse educational, cultural and economic backgrounds.

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.



Ensures that new families feel welcomed and are integrated into the Center programs and activities.



Provides assistance and supportive counseling to families as needed.



Conducts aggressive outreach and recruitment activities.



Ensures that all participant files are complete and accurate at all times.



Ensures the confidentiality of all records and appropriate communications about and with participants.



Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.



Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.



Provides recruitment and retention services, including home visits to families.



Provides informal and formal parenting education to families addressing specific developmental needs of their children.



Facilitates groups to optimize participant self-esteem and potential.



Works with Center staff to ensure that Center services are meeting participant needs.



Attends trainings and meetings as required by sponsoring agency.



Performs other duties as required.

Supervision: The position reports to the Director. The position does not supervise department staff.

Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:



Communications Skills: Ability to build and maintain effective relationships with advisory board members, state and local officials, private-sector partners, local organizations and community groups. Ability to write clearly and informatively; ability to effectively present information and respond to questions from staff, supervisors and stakeholders individually and in group settings.



Customer Service: Represents the department professionally and effectively in both internal and external interactions. Manages difficult, sensitive or challenging situations successfully. Treats others with respect and consideration regardless of cultural background, status, or position. Exhibits objectivity and openness to others’ views.



Leadership and Management Skills: Creates and communicates the department’s vision. Builds commitment and supports employee growth and success. Sets expectations and monitors activities. Recognizes the accomplishments of others; demonstrates ability to create and lead in a team-oriented environment. Builds morale and group commitment to goals and objectives. Inspires and motivates others to perform well. Demonstrates effective problem-solving and decision-making abilities.



Innovation and Change Management Skills: Displays original thinking and creativity. Develops innovative approaches and ideas. Presents ideas and information in a manner that is easily understood. Understands and contributes to evolving processes in response to changing communities and advances in technology.



Technical Skills: Effectively utilizes standard and advanced database software to write queries, develop relational databases, and run reports. Ability to perform Internet searches and conduct online correspondence.

Education and Experience:

1. Bachelor’s degree in Human Services, Human Development, or Social Work with four years of experience providing direct service to families; Master’s degree with two years of experience preferred.

2. Experience providing direct service to individuals and experience facilitating groups.

3. Or equivalent technical training, education or experience.

4. Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.

5. Valid Maryland Driver’s License and an acceptable motor vehicle record.

6. Knowledge of standard office software. Ability to use community engagement software (including, but not limited to Constant Contact, Survey Monkey and Doodle Polls) to create electronic newsletters and surveys.

Physical and Environmental Conditions:

Work is conducted in a normal office setting which provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other materials (up to 35 pounds) may be required.

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

This and all County positions are subject to transfer, based on need.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE

www.kentcounty.com hr@kentgov.org