24 Oct
Business / Systems Analyst
Tennessee, Murfreesboro , 37128 Murfreesboro USA

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking a Business / Systems Analyst in Murfreesboro, TN.Responsibilities: Provide Verint system administration and end-user support meeting service level agreement (SLA) Analyze complex business problems lifted up by end-users by performing Tier I troubleshooting to identify the root cause and provide issue resolution Look for ways to improve processes and automation opportunities to mitigate manual work where applicable Perform ongoing setup and database maintenance including; user profiles, organization / hierarchy fallout, extensions, data sources, and maintenance of secure network archive drive Proactively monitor Verint application to ensure high levels of performance, contact recording and transcription availability Provide priority first support for call recording export requests to Executive Relations, Human Resources, Compliance, Corporate Security, Law Enforcement, Legal and Labor for ad hoc and urgent / time sensitive requests while maintaining compliance guidelines to protect customer dataREQUIREMENTS:2+ years hands-on working knowledge of the following tools: 2+ years' experience in Contact Center Operations or Quality Assurance Verint / Impact 360 / Witness Speech and Text Analytics Desktop and Process Analytics Advanced working knowledge of MSOffice and G-Suite products Able to clearly communicate technical concepts to both technical and non-technical audiences Strong logic and analytical skills, deductive reasoning and problem solving skills Excellent written, verbal communication and presentation skills Results-oriented ability with a delivery focus, able to handle multiple competing priorities in a fast-paced, deadline-driven environment Ability to think outside the box; passionate about your work, self-motivated and detail orientedKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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