Retail eCommerce DevOps Manager

This role is accountable for providing a secure, scalable, robust, and high-performing, high-availability infrastructure that includes on-prem, hybrid, data center and cloud to support the 24/7/365 business operations for seamless continuity, full availability and consistency. Our mission is to inculcate and maintain every day is holiday culture Job Description:Education:Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred Work Experiences:5 + years in IT or related field with managerial or supervisory experience Skills:

• Demonstrated experience managing IT/e-commerce platforms, projects and team
• Strong technical knowledge of eCommerce, omni-channel, enterprise applications, and operating systems, network and mobile POS.
• Subject matter expert in planning, developing and implementing IT infrastructure, technology/network scalability management, security procedures and disaster recovery protocols.
• Detailed knowledge of various server operating systems, domain architecture, desktop & mobile engineering and store systems back-office.
• In-depth hands on experience with enterprise firewalls, online & store systems, inventory & merchandise monitoring, audit and logging applications, state-of-the-art monitoring tools
• Strong technical knowledge in providing 24/7 support, including a global remote user base
• Working knowledge of IT, Security, end to end ecommerce technologies and operations.
• Strong analysis capabilities and skills in structured problem solving.
• Strong program and service delivery skills.
• Deep sense of urgency and ability to identify and achieve quick wins.
• Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI s and metrics and drive towards operational maturity.
• Great communications and collaboration skills.

• 8-12 years prior experience in IT Operations
• 8-12 years of leadership and management experience
• Required knowledge of Cloud Technologies, Web Sphere commerce or ATG
• Customer advocate and relentless passion to solve issues quickly.
• Experience in introducing metrics and data as a basis for operational analysis and decision-making
• Experience in introducing operational discipline into ad hoc process areas. Experience with data centers, process and organizational change management.
• Experience in significantly and provable increasing maturity levels for IT and engineering operations processes.
• Experience in working with distributed teams and processes and driving them towards high levels of operational excellence.

• Manage system enhancements to the WebSphere platform and supporting e-commerce systems
• Build, maintain state-of-the-art IT operations for digital/ecommerce business
• Inculcate every day is holiday culture across board
• Build operations team as highly data-driven giving apt quantification for each ticket and business case handling
• Build and lead global 24/7/365 operation engineer team with focus on customer service with right competency, tool-set, culture, automation driven with agile manner.
• Develop, manage, measure, monitor and report on key operation service-level metrics, KPIs
• Develop and maintain a scalable organization with a well-documented roadmap, goals and objectives
• Responsible for IT operation processes to facilitate, enable IT & business team to deliver a high quality of service
• Representing IT operations, work collaboratively with the other departments providing IT operations services as well as enabling them with technology thought leadership.
• Manage the planning, documentation architecture, design, implementation and support of IT operations
• Build relationships with business partners to ensure IT ops and productivity goals are understood and exceeded
• Provide executive reporting, real-time updates to leadership, resonate & showcase holiday readiness at all times
• Maintain customer satisfaction (internal and external) while engaging day to day operations
• Strive for customer centricity excellence
• Prepare budgets and team objectives
• Use service desk best practices, ITIL, and problem management to drive continual process improvement culture
• Promote self-service tools, the request catalog and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs
• Perform trend analysis including competitors, and develop action plans for improving service timeliness, maintaining compliance & audit friendly and reducing costs.
• Stay abreast of trends in IT operations support, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on IT services.