Engagement Manager, Consulting Services
Vacancy expired!
Apex Consulting Services is a leading Data and Digital Transformation professional services organization focused on providing solution and with real business value. We provide a customer-focused approach to building authentic partnerships with our clients with objective counsel from concept to deployment for a consistent voice through the dynamic IT environment. Join Apex Consulting Services' talented team of technologists who work with our clients to solve their most challenging software and application problems. This position will serve as engagement manager for multiple consulting engagements with our clients and will act as a consultant to current and prospective accounts, to understand their needs and recommend appropriate solutions. Position involves client relationship building, executive-level communications/presentations, reviewing and monitoring quality of client deliverables, supervising engagement teams, as well as scoping and estimating new engagements.Specific Duties: Engagement Delivery
- Manage day-to-day engagement delivery, including the resolution of any matters that arise and all related communications with clients and Engagement MDs
- Manage client expectations and related client communications, usually in conjunction with Engagement Managing Director
- Provide detailed tracking of Tasks and Deliverables
- Ensure quality and timeliness of Deliverables
- Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls
- Provide status reports of progress on all active engagements
- Manage scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables
- Monitor engagements, ensuring scope and contract compliance
- Manage quality of Delivery and communicate to client and Engagement MD, if issues arise
- Performance management for engagement teams
- Estimate and scope new project opportunities in support of Apex Sales professionals
- Preparation of estimates and budgets for new engagements
- Develop new business in new and existing accounts
- Coach and mentor IT staffing professionals to enable them to sell new IT Services opportunities in existing accounts
- Support existing Apex sales team members to position, propose, sell and close new IT Services business
- Develop and maintain client executive and manager-level relationships
- Each Engagement Manager is assigned one Subject Matter Expertise area in support of the business as a whole: Specific Solutions, Project Management, Methodology Framework, and Technology Enablement for practice, etc.
- Performance Manager for up to five (5) manager or engagement delivery coordinator level individuals
- Good organization skills
- Good communication skills
- Good analysis skills
- Strong knowledge of Excel and PowerPoint advanced features
- Understanding and knowledge of project management principles, methodologies, and alternative delivery approaches such as Agile.
- Experience with onboarding/off-boarding associates/consultants at client
- Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.
- Great customer relationship management focus
- Results oriented with a high sense of urgency to meet client requirements
- Experience with resources planning, budgeting and forecasting
Vacancy expired!