24 Oct
ServiceNow Developer
Vacancy expired!
The ServiceNow Developer role plays a vital function in ensuring the day-to-day ServiceNow development support for the ORNL team.
U.S. Citizenship is required. The position requires eligibility to obtain a DOE security clearance. Individuals in this role should have a firm understanding and education of typical technical developer practices as listed out below and a proficiency in developing applications on the ServiceNow platform.Responsibilities include:- A majority of the time will be spent on developing Apps on the ServiceNow platform.
- Configuration, Transform Mapping and many other unique areas of ServiceNow Platform functionality
- Complete data manipulation, data loads, and reporting in support of internal and external ServiceNow maintenance
- Participate in code deployments and scheduled releases
- Meet and exceed client contract defined Service Level Agreements in support of their ServiceNow platform
- Own response and communication back to customers for raised tickets and inquiries through the ticketing system, emails, and phone calls.
- Install and configure software and hardware
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Work with other technical staff in meeting the needs of customers
- Experience working within the ServiceNow platform.
- Experience developing Apps on a ServiceNow platform.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platform
- Resourcefulness, problem-solving aptitude, and self-motivation
- Excellent communication skills and professionalism dealing with both internal and external entities
- BSc/Ba in Information Technology, Computer Science or a related discipline; professional ServiceNow certification is a plus
Vacancy expired!