24 Oct
Patient Appointment Scheduling / Days and Night Shifts
Rhode Island, Rhode island , 02901 Rhode island USA

Vacancy expired!

All Shifts Available - Days, Nights and weekends - must be available to train onsite in Pawtucket, Monday to Friday 9am to 4pm - start 11/16 with no time off. Then you can work from home or remain on site with your agreed schedule (40 hours).

Start 11/16 - Interviews will be arranged next week so apply immediately. 'Reply to this Ad with your resume'.

We are looking for Patient Appointment Schedulers - Customer Service Experts

Laptop provided, you will need High Speed Internet and have a comfortable level of using computers, be great with customers and have medical terminology knowledge preferable.

Patient Services Representatives / Appointment Schedulers- Customer Service, Healthcare - EPIC exp an advantage

QUALIFICATIONS

High School Diploma or equivalent

Communication Skills Bilingual preferred

Ability to effectively interact with physicians, patients and other staff members.

Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software. Medical office or medical scheduling knowledge

SUMMARY:

Position requires Customer Service experience and the ability to input data accurately into computer system.

Medical office or medical scheduling knowledge a plus.

Must be detail oriented with good interpersonal and customer service skills.

Assists/directs patients with questions and inquiries.

Works under the daily supervision of the Team Lead or Supervisor.DUTIES & RESPONSIBILITIES

Obtains current patient information from established and new patients.

Accurately enters/updates patient information in scheduling system.

Identifies payer source, and verifies insurance eligibility.

Assists patients with completion of paperwork when necessary.

Reviews Scheduling System for needed updated demographics and consent forms.

Schedules appointments.

Identifies patients by date of birth and name in computer system.

Creates new account if patient not in the system.

Schedules and re-schedules appointments as needed.

Routinely demonstrates superior customer service skills.

Answers telephone in a timely and polite manner, preferably within three rings.

Communicates with customers in a courteous, professional, cooperative and mature manner.

Accurately takes messages and conveys information to recipient.

Transfers call to physicians and nurses when medically indicated.

Protects/observes patient confidentiality per policies and procedures.

Accurately imports registration documents into patient’s electronic health record.

Vacancy expired!


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