25 Oct
Help Desk - Intermediate
Colorado, Denver , 80201 Denver USA

Vacancy expired!

Title: Help Desk - Intermediate W2 ONLYLocation: Denver, CO or Minneapolis, MNDuration: thru 9/6/21 with possible extensionProvide Level 3 helpdesk support. Answers more complex questions about installation and operation of assigned products and escalating all other issues to Level 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies. Resources will be capital resources in support of the windows 10 implementation as well as the hardware lifecycle swap program, also known as NextGen. Additional Job Details: • One resource needed in MPLS, Two resource needed in DEN. • Support of the windows 10 upgrade and the hardware swap. • These resources provide support of the user experience after equipment has been replaced or the OS has been upgraded, they act as an escalation point for the service desk. • The resources also process new and returned equipment to support on site deployment, or remote deployment through the NextGen hot swap program.Required: • Customer Service – Intermediate• Windows - Intermediate

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