25 Oct
Software Services Engineer - Bilingual (Spanish and English fluency required)
Vacancy expired!
- Serve as Subject Matter Expert on existing and legacy technologies
- Manage customer relationships through regular communication
- Identify and react to complex production issues and provide timely and effective resolution
- Conduct debugging and analysis of existing software
- Develop software patches to address identified issues
- Identify and resolve 3rd party hardware issues such as printers, wireless accessories, smartphones, tablets and ruggedized handheld devices
- Design, quote, develop, and deliver product enhancements
- Provide database maintenance and optimization for client production environments
- Serve as an after-hours technical resource to identify and address emergency production system issues
- Work closely with other internal teams through all aspects of the Client Project lifecycle
- Configure and maintain development/test environments
- Create and maintain technical documentation
- Assist QA team with integration and regression testing
- B.S. or A.S. in Computer Science, Software Engineering, or other technical degree and/or equivalent experience is preferable (other education will be considered)
- Fluent in Spanish and English
- Ideally, some practical work experience writing and debugging stored procedures in SQL and developing in Visual Basic and C#.NET (or other OOP language)
- Good understanding of SQL Server 2005/2008/2012 maintenance and administration
- Knowledge of Microsoft Operating Systems
- Excellent communication skills including the ability to convey complex technical subject matter to both high-level IT personnel and end users
- Strong problem solving skills
- Ability to work largely independently in a fast-paced environment
- Availability to work a rotating on-call schedule (paid On-Call)
Vacancy expired!