25 Oct
Contract Trade Floor Support
Vacancy expired!
- Receive and respond to incoming phone calls, tickets, and e-mail requests for support.
- Submit, assign, and monitor tickets in Service Now queue. Prioritize the workload based on sensitivity and impact, follow up on open tickets to make sure issues are resolved within the SLA.
- Deliver white gloves service for senior management and VIP users.
- Assist with AV setup for conference calls, board meetings, and town halls.
- Plan, oversee and execute user moves in the evenings and/or weekends.
- Manager user onboarding activities – accounts setup, entitlement updates, virtual and physical workstations provisioning, desk setup, etc.
- Provide support for Windows OS, desktop applications, vendor applications, Active Directory, network connectivity, printers and other peripherals, hardware support, remote connectivity.
- Perform workstation patching, application deployments and software upgrades
- Must strive to provide exceptional customer service for the users on a consistent basis, exhibit empathy to user problems and take full ownership of providing prompt support for all IT needs.
- Manage problems through resolution with clear communication and status updates for affected users and management.
- Write technical procedures for configuration and deployment of hardware, software and related products.
- Participate in on-call rotation for support issues raised outside of business hours and on the weekends.
- Manage VOIP phones, turrets and mobile devices
- Collaborate with infrastructure and network administrators to ensure efficient operation of the desktop computing environment.
- Provide operational support and administration for various application servers and systems as necessary.
- Conduct independent research by reading knowledgebase articles, manuals, and procedure documents.
Vacancy expired!