Customer Success Manager
Vacancy expired!
Audantic believes that the future of real estate investing lies with the disruptive power of data & machine learning. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Audantic, we re committed to our work, customers, having fun, and most importantly to each other s success. We are building something that people haven't seen before, and it is making them successful. As a Customer Success Manager, you'll work closely with our sales & engineering team to measure progress and track and improve customer's usage. Our ideal candidate is passionate about customer success and evangelizing disruptive technology to help businesses scale in the Real Estate Investment vertical. We are looking for someone with exceptional customer acumen and a proven technical foundation who can lead customers through the post-sale portion of the customer journey and represent the customer voice internally and cross functionally.
Responsibilities- Orchestrate overall relationship with assigned customers, which will include growing adoption, ensuring retention, and identifying expansion opportunities.
- Work with customers to build success plans, establishing critical goals, to aid the customer in achieving their objectives.
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review account life-cycle status
- Be first point of contact act for technical inquiries, issues, or escalations. This will include working with Support, Product and Engineering as needed.
- Measure and monitor customer s health via scheduled meeting cadence, product usage, feature requests and user feedback. Share health updates regularly to internal and external stakeholders
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services. Proactive problem solver bringing solutions to customers and the company.
- Work closely with the Audantic sales team to identify and/or develop upsell opportunities with existing customers.
- Advocate customer needs/issues cross-departmentally and program-manage customer concerns.
- Maintain current functional and technical knowledge of the Audantic Product Suite (Live Loop, Seller Satellite & Buyer Sonar)
- Bachelor s degree or equivalent experience
- 5+ years of experience in a SaaS environment working directly with customers in a success, sales, or technical support role(s).
- Previous role with a track record of developing client relationships.
- Exceptional verbal, written, social, presentation, and interpersonal skills.
- Strong self-awareness and social skills to handle difficult situations with understanding and composure
- Able to grasp complex new software products and services-and how to use them in a competitive marketplace.
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
- You will be a strong teammate, but still a self-starter.
- Live near our Bothell office (daily commute into the office may be required)
- 15-20% travel (1-2 territory trips/quarter)
- Prior experience with complex solution software including experience in any of the following IT systems: enterprise or infrastructure management, application development and management, security, business applications and/or analytics.
- Prior experience in engineering/software development is highly desired
- Familiarity with DevOps and/or modern application architecture (micro-services)
- A technical mindset and the ability to digest complex scenarios and translate ideas back to customers in a concise way
- An opportunity to drive significant shareholder, customer and employee value.
- A fast-growing and rapidly changing business and market where you will be challenged and grow.
- Hardworking and dedicated peers across all business functions.
- Do you want to make an impact? The work you ll do will directly impact our future and how we are viewed in the market and by our customers.
- A competitive salary
- 100% paid medical, dental and vision insurance for full-time employees
- 401(k) plan with employer matching
- Paid Time Off
- Customized monthly perks
Vacancy expired!