25 Oct
Client Services Analyst
Washington, Issaquah , 98027 Issaquah USA

Vacancy expired!

Client Services Analyst

Join Our Family, Build Your Career! Can work from home and then return to the office once it is deemed safe.

ABOUT US:SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar's success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.

Position Summary:The SanMar IT Department Client Services Analyst Position allows you to gain valuable experience and insight, working for one of the most advanced suppliers in the Promotional Products Industry. The primary focus of this position is to look for opportunities to leverage technology to solve business problems. This position is responsible for the support and administration of the Microsoft Service Manager Platform. You will also help drive the evaluation and implementation of new client hardware/software and validate compatibility with SanMar systems.

Primary Duties and Responsibilities:
  • Evaluate new software and hardware, relevant to SanMar.
  • Provide training for new technologies deployed at SanMar.
  • Support and administer Microsoft Service Manager Platform.
  • SQL experience desired.
  • Leverage technology to find solutions for business problems.
  • Other job duties as required.

Requirements for Position:
  • 2+ years’ experience in an organized software support environment, preferably in Senior Support.
  • Microsoft Service Manager support experience desired.
  • Microsoft Orchestrator experience desired.
  • Microsoft PowerShell experience desired.
  • SQL Administration experience required.
  • Jamf experience desired.
  • Strong passion and desire for client support as well as process improvement.
  • Excellent customer service skills.
  • Strong desire to learn new systems and technologies.
  • High level of written and verbal communication skills; ability to document ideas concisely and quickly.
  • Ability to communicate technical information and interact with many different skill sets.
  • Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment.
  • Ability to take ownership of an issue or a project and the dedication to see it through to completion.
  • Ability to work independently and make timely decisions in alignment with business goals.
  • Ability to drive change and process improvement in a loosely structured environment.

Qualifications:
  • Strong team player who is committed to customer satisfaction.
  • Ability to work creatively and analytically in a problem-solving environment.
  • Self-starter - ongoing training and knowledge development.
  • Ability to prioritize work assignments.
  • Prior Senior technical experience is preferable.
  • Apple/Macintosh support experience preferred.

Physical Demands:While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel; frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. The employee is regularly required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:Work environment is moderately quiet office environment.

BENEFITS:
  • Competitive salary and bonuses
  • Medical, dental and vision plans
  • Life insurance
  • 401(k) plan with company match
  • Flexible spending program
  • Anniversary rewards
  • Discounts on brand name apparel
  • Diverse, laid-back atmosphere
  • Flexible schedules
  • Monthly employee events
If you are a service oriented person who would enjoy working for a company that provides a dynamic, family-oriented environment, this is the perfect opportunity for you! There aren't many other companies out there like us, so don't miss out, apply today, and learn what over 3,000 employees have come to know as "The SanMar Difference!" SanMar provides opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status. SanMar participates in E-Verify.

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