25 Oct
Project Manager
Vacancy expired!
- The PM is responsible for the day-to-day performance of the entire customer service contract and has overall responsibility and control for the operations and work to be performed
- Responsibilities include, but are not limited to, supervision, training, scheduling, inspection, and reporting of customer service activities per the contract
- Supervise and direct the staff and monitor attendance and use guidance to attempt to correct employee performance issues
- Must be fully familiar with the requirements of the contract, the schedules and ensure the proper skilled staffing levels are provided
- Implement policies and procedures relating to all services covered the contract
- Issue reports and summaries to the client as required
- Responsible for the training of the on-site personnel in the performance of their duties
- Responsible for the establishment of performance standards for each stage of the work performed.
- Perform any additional duties on an as required basis where such duties are within the scope of contractual limitations, or as required by the client
- Serve as a liaison to the client and report on progress or issues on the execution of the program. Must be able to compose and present these progress reports in a clear, concise, and highly professional fashion
- Must possess superior customer service skills.
- Proficient in Microsoft Office Suite
- Must possess superior communication skills
- Ability to learn quickly in fast-paced, high volume environment
- Open availability and flexibility are a must ability to work a variety of shifts
- Must be dedicated to both security and customer service
- Detail oriented
- Ability to comply with all security and safety guidelines, policies, and procedures, and follow protocol thoroughly and consistently
- Ability to stand for up to 10 hours per day and work a full-time schedule
- Ability to lift 40lbs
- Able to pass a background check, drug screen, and obtain an Airport Badge
- Previous hospitality or retail experience, a plus
- Bilingual candidates, a plus
Vacancy expired!