Help Desk II

Description •Support is provided via telephone, email and web ticketing.•Customer Service•The Client Services Support Specialist provides support in the following areas:•Password Resets, account maintenance; ie domain, SAP,BW, MKM, Gmail etc.•Adds/Moves/Changes - for new hire/terminations•Printer installations, software installations•Access rights on domain - shared folder and domain group access•Troubleshooting software issues; operating system, SAP, Office, Citrix, Browsers•Remote support using Landesk/Zoom/Remote Desktop•Troubleshooting Google email related issues•Cisco VPN Client/Secure Auth OTP Requirements •Minimum of 5 years Help Desk/Customer service experience in a high volume IT environment•Strong working knowledge of computer and peripherals and how they interface•High School Diploma required•Some college or technical training preferred•Working knowledge of Help Desk ticketing system(s)•IT related certifications a plusIf interested, please send resumes directly to Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office ator visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.