25 Oct
Help Desk Analyst Level-1
Connecticut, Hartford , 06106 Hartford USA

Vacancy expired!

HelloGreetings from OneAPPS….At OneAPPS, we are looking for a

Help Desk Analyst - Level 1

in Hartford, CT

on contract for one of our direct client projects.

Location:

Hartford, CT

Job title:

Help Desk Analyst - Level 1

Length: 12 months + Onsite work, requires contact with users Must have own transportation

Job Description:
  • Assist to agency staff in solving computer issues.
  • Excellent communication, presentation, collaboration, and interpersonal skills.
  • Demonstrated ability to deliver business and technical value.
  • Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision.
  • Must have very strong abstract thinking and problem-solving skills.
  • Must have very good verbal and written communication skills.
  • Takes proactive escalation of problems, flaws and risks to upper management before serious impact on ROI.
  • Coordinates with the other analysts on issues dealing with matters that cross domains and have dependencies. Defines, Documents and communicates with entire team.
  • Process Security and IT equipment requests
  • Interface with the user(s) and sponsor(s) and all other stakeholders in order to determine their (evolving) needs.
  • Ensures that all documentation libraries and artifacts are maintained in the most current state and never allowed to become obsolete.
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
  • Communicate key insights and findings to team
REQUIRED SKILLS AND EXPERIENCEA minimum of 1-3 years of prior experience demonstrating the following knowledgeand skills:
  • PC Hardware and software troubleshooting and imaging
  • End user support - face to face, remote control and via telephone
  • Familiarity with Windows operating systems and Active Directory
  • Experience with Windows 10 support
  • Experience with Office 365 support
  • Excellent customer service skills
  • It’s highly desirable that the candidate also have:
  • Experience social services applications and business processes.
  • Vacancy expired!


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