25 Oct
Help Desk Analyst Level-1
Vacancy expired!
HelloGreetings from OneAPPS….At OneAPPS, we are looking for a
Help Desk Analyst - Level 1 in Hartford, CT on contract for one of our direct client projects. Location: Hartford, CTJob title: Help Desk Analyst - Level 1Length: 12 months + Onsite work, requires contact with users Must have own transportationJob Description:- Assist to agency staff in solving computer issues.
- Excellent communication, presentation, collaboration, and interpersonal skills.
- Demonstrated ability to deliver business and technical value.
- Must be very organized, pro-active and self-directed. Must be able to perform with minimal supervision.
- Must have very strong abstract thinking and problem-solving skills.
- Must have very good verbal and written communication skills.
- Takes proactive escalation of problems, flaws and risks to upper management before serious impact on ROI.
- Coordinates with the other analysts on issues dealing with matters that cross domains and have dependencies. Defines, Documents and communicates with entire team.
- Process Security and IT equipment requests
- Interface with the user(s) and sponsor(s) and all other stakeholders in order to determine their (evolving) needs.
- Ensures that all documentation libraries and artifacts are maintained in the most current state and never allowed to become obsolete.
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Communicate key insights and findings to team
Vacancy expired!