25 Oct
Customer Service I (Call Center Representative)
Vacancy expired!
GDIT seeks a Call Center Representative.
Well qualified candidates are:- Customer focused with a commitment to client satisfaction
- Goal oriented high performers
- Able and willing to work ANY full-time shift during our hours of operation (Monday-Friday, 7 am - 8 pm)
- Able to closely adhere to a designated work schedule
- Able to deliver thorough information within agreed upon call handle times
- High school diploma or G.E.D.
- Zero or more years of customer service or other telephone experience
- Excellent attendance record
- Experience working with fax machines, computer software, and telephone technology
- Ability to pass a criminal background check, drug screening, and credit check
- MUST BE A
- 1 or more years of call center experience HIGHLY preferred
- Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check
- Must be located within a 1 hour drive time of the hub site
- A quiet, private workspace preferably in a separate room with a door that can be closed to avoid distraction from other individuals or pets that may be in the home during the scheduled work hours
- Arrangements in place for dependent care (child and/or elder care) during scheduled work hours
- Availability to transportation if outages require travel to the hub site
- Broadband Internet Connection, DSL or Cable (must be tested to confirm 10 MB for download speed and 5 MB for upload speed)
- WIFI cannot be used (since it is not controlled)
- Landline Phone Requirements No landline needed for call processing connection will be made using One-X Agent. However, employee would need access to phone service in the event they need to speak with their supervisor or the IT helpdesk.
- Answer incoming phone calls on behalf of client; provide accurate and appropriate information to callers
- Assist customers by researching issues, exploring answers, and providing information and alternative solutions
- Place outbound customer service or customer satisfaction calls, as required by client
- Complete call guides; gather and verify required information
- Attend telephone skills and program information training sessions; adhere to established levels of service
- Adhere to established customer service and documentation standards within required time frames
- Adhere to contact center scheduling, ensures telephone coverage during contact center hours of operation
- Perform clerical or administrative duties as assigned.
Vacancy expired!