25 Oct
Help Desk Specialist
Vacancy expired!
Help Desk Specialist (Part-Time)Shift: Monday, Tuesday, and Wednesday from 6:00am to 2:30pmJob Summary:The selected candidate will provide detailed call/problem documentation of reported incidents utilizing Change, Asset and Problem Reporting System (CAPRS).Problem reporting in the CAPRS is required in both real-time voice and emergency notifications.The candidate will identify and report on a wide variety of hardware, software, mainframe access and print problem determination/escalation.Additionally, the individual will dispatch all vendor hardware tickets as established by previously defined priority levels.Requirements
- Candidates must have a minimum of 1 year experience with the following:
- Windows Operating System workstation/server
- Microsoft Systems Management Server (SMS) 2.0
- Microsoft Exchange/Outlook client/server applications
- TCP/IP
- High speed Backbone Network Service (vBNS)
- Multi-Protocol Label Switching (MPLS)
- VoIP and Cisco routers
- The candidate will also be required to become proficient in the use of CAPRS that is used by the agency to detail reported incidents within 2-4 weeks of joining the company.
- Selected candidate must be able to pass a background check and be eligible to receive a Public Trust level clearance. We will facilitate the clearance process, but the candidate will not be able to begin work until the clearance process is complete (generally 4-5 weeks).
- Sit - 5.5 to 8 hours daily
- Walk - up to 2.5 hours daily
- Bend/Stoop up to 2.5 hours daily
- Reach above shoulder level - Up to 2.5 hours daily
- Talk - 5.5 to 8 hours daily
- Reading - knowledge base, emails, CAPRS tickets
- Writing - emails, CAPRS tickets
- Eye/Hand Coordination - Computer Mouse, pressing status buttons on phone (ready, not read, etc)
- Precise Manual Dexterity - Computer Mouse, pressing status buttons on phone (ready, not ready, etc)
- Exposure to extreme noise - Working in a call center sometimes involves overhearing other representatives talking on the phone,. Additionally, there are regular fire alarms in the building.
Vacancy expired!