SharePoint Customer Service Manager
Vacancy expired!
Position Description The SharePoint Customer Service Manager is responsible for managing the day-to-day support activities of a team of SharePoint developers and analysts. The team provides user and technical support for a large scale, agency-wide SharePoint environment with over 3,000 users. The team works directly with the end users to understand new requirements, triage application issues, fix defects and deliver new solutions for smaller development efforts. The Manager will be responsible for coordinating daily activities, meeting with users to understand requirements, tasking team members, guiding the SharePoint resources to deliver new solutions and providing management level reporting and status. The SharePoint Customer Service Manager will report to the Program Manager for the contract. Required Skills
- At least 10 years of experience on IT projects
- At least 5 years of experience working on SharePoint projects
- Experience managing teams of at least 6 SharePoint resources
- Experience managing teams in a customer service / help desk environment
- Experience reporting to customer senior management, including status reporting, presentations and facilitating meetings
- Excellent communication skills
- Experience working on federal government contracts
- Active government public trust clearance
Vacancy expired!