25 Oct
Reporting Analyst - Customer Service
Vacancy expired!
- Process customer requests (quote generation, order placement, tracking, returns, etc.) over the phone and through email
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
- Develop strong relationships with customers by understanding their needs, recommending solutions, and getting to know them personally
- Act as a contributing member of a diverse team by showing your desire to learn and your ability to perform excellent work
- The ability to adapt to change in a fast paced, growing environment
- Strong verbal communication, written communication, and general computer skills
- Input all relevant data into computer system, so that every freight move is accounted for
- Problem-solve client-specific freight issues from point of order placement to completion
- Solicit referral business from all accounts, advising all pick-up and delivery points
- Assist in the research and resolution of any payment issues between Vendors and Accounting
- Responsible for effective communication to company management. This includes but is not limited to client concerns, order status and orders requiring escalation.
- Assist in meeting/maintaining department’s KPI’s on a daily/weekly/monthly basis.
Vacancy expired!