Tier III Service Desk Analyst

Description If this sounds like a good fit, apply today! Please send your resume to Erin Keating at Robert Half Technology is searching for a Service Desk Analyst III for a contract to full-time opportunity based out of the Kirkland, Washington area. The primary responsibilities for this Service Desk Analyst III role is to handle escalated tickets from the Tier II Service Desk and mentor technicians. Job Duties:- Respond to IT incidents and requests via phone, email, and self-service portal.- Consistently provide excellent customer service to staff, using active listening and effective communication skills. - Perform in-depth troubleshooting on all incidents, attempting to resolve most incidents called into the Service Desk.- Document all troubleshooting, resolution and escalation steps in the IT ticketing system.- Primary escalation point for Tier I and II Service Desk Analysts. Provides support for issues that are beyond the experience level of Tier I and II Analysts.- Performs other duties as assigned. Requirements - 3 years of experience in a IT Customer Service environment, preferably healthcare IT Help Desk.- Advanced knowledge of Windows OS and Office 365 - Experience with ITSM systems - analyzing and interpreting data- Previous knowledgebase management experience - CompTIA A+, MCSA and/or MCSE certification.- Previous Help Desk Senior Level/Tier III or Lead experience- Recent experience with healthcare software applications like Epic or Cerner- Use of tools such as IT Ticketing Systems, SCCM, MDM, Active Directory, Remote Management Tools, and Group Policy.- Advanced understanding of computer networks (LAN, WAN, and computer networking).If this sounds like a good fit, apply today! Please send your resume to Erin Keating at Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office ator visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.