26 Oct
Sr. Analyst - Managed Security Services
Vacancy expired!
- Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
- Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
- Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
- Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
- Provides technical knowledge transfer to clients and internal department on low complexity problems
- Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager
- Holds at least three (3) technical certifications from the below listed technologies for which Sirius provides managed security services and has at least one (1) year of IT Support experience in a client-focused environment, and/or working in a security operations center, OR
- Holds at least two (2) technical certifications from the below listed technologies for which Sirius provides managed security services and has at least two (2) years of IT Support experience in a client-focused environment, and/or working in security operations center, OR
- Holds at least one (1) technical certification from the below listed technology for which Sirius provides managed security services and has at least four (4) years of IT Support experience in a client-focused environment, and/or working in security operations center
- Positive influence on the floor
- Is approachable, helps teammates
- Willing participant in coaching system, always learning
- Experience with direct call handling/ticket management in a client-based support environment
- Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
- Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
- Demonstrated understanding of company products and services and IT infrastructure systems
- Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
- Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
- Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
- Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objectiveProven ability to set and prioritize goals and pursue them to completion
- Proven ability to collaborate, ensuring that others input is gathered and discussed
- Demonstrated ability to provide technical guidance to less experienced team members
- Demonstrated ability to work under minimal supervision, using latitude for independent judgment
- Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
- Demonstrated verbal and written communication skills
- Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills
- SIEM tool experience, preferably with Splunk and/or IBM QRadar
- Firewall configuration experience, preferably with Palo Alto, Cisco ASA, and/or Check Point
- Networking experience
- Previous work experience in a Managed Services Security Operations Center
- All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
- Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.
Vacancy expired!