26 Oct
Technical Support Customer Service Representative
Vacancy expired!
Our direct client is seeking an IT Tech Support Customer Service Representative.This is a part-time opportunity, available hours: M-F 9-1, M-F 10-2, M-Th 9-2, M-Th 10-3 We’re looking for a Tech Support Customer Service Representative to:
- Answer inbound calls from our internal clients at the branches.
- educate clients on account services and capabilities
- have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
- Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
- Have strong organizational skills, attention to detail, and excellent follow-up skills
- Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
- detail oriented (nothing gets past you)
- proficient in Microsoft Office Suite
- 4 year degree in related field
- Citrix, Good for enterprise, or Active Directory is a plus
- Windows 7 navigation skills
- Basic understanding of computer networking
- Monitor, speaker, mice and keyboard troubleshooting, ETC.
- Know how to use remote access tools to assist clients
- Outlook and Microsoft office troubleshooting skills
Vacancy expired!