PC Technical Support

Description:Technically inclined individual who can accurately process data uploads and add content. Receives incoming calls, chats and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.Education/Experience - High School Diploma or GED - Minimum of 1 year in Technical Services. - Server 2012, 2016, 2019 Troubleshooting Experience- Network Troubleshooting, ILO, Intelligent Provision, RAID- Mobile Device Management (MDM) PlatformsA+ Certification. - Network+ Certification.Skills and Competencies Required- Strong verbal and written communication skills. - Strong problem solving and analytical skills. - Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking. - Ability to multitask effectively.Major Job Duties and Responsibilities - Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat. - Accepts cases within the time limit determined by management. - Updates cases daily and ensures all cases meet call back guidelines. - Provides excellent customer service on all support calls. - Utilizes all given resources to resolve customer problems. - Meets departmental productivity guidelines.