Configuration Technician

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

• Unpacks appropriate CPU, hardware, and software and then installs each at default or to custom specifications.
• Tests configured systems for appropriate functioning and troubleshoots for any errors found
• Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements
• Follows customer personal computer system hardware and software specifications based on instructions supplied
• Complies with departmental training certification requirements • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures
• Researches hardware and software literature to keep abreast on new product/service developments and announcements
• Works with Lead Technicians on difficult to solve problems or configurations.

• Requires Entry Level - 3 years' experience
• Previous CPU, hardware and software installation and configuration experience
• Excellent technical testing and troubleshooting and customer service skills
• CompTIA A+ would be a plus