26 Oct
Marketplace Release Manager - Games
Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Games Marketplace Ingestion Release Manager Needed Key responsibilities:
- Ingest content from partners to sell in the in-game marketplace
- Ensure consistency in submissions to keep marketplace functional and easy to navigate
- Partner Engagement will cover the following:
- Keep partners informed as their content is going through various ingestion steps
- Make partners aware of any package alterations so they can make sure to integrate those into any future updates
- Confirm pricing and availability in the store
- Make sure they know how to access revenue reporting
- Answer questions in a timely and professional manner
- Coordinate with test, loc, and the rest of ingestion team to ensure content moves through the process quickly and issues are documented for either resolution or sharing with other partners
- Escalate issues encountered with ingestion tools, providing clear steps and any other information required for partner tool developer to reproduce
- Recognize themes in issues reported by partners with using SDK or other tools in content workflow; escalate and drive to resolution as needed
- Strong organization and follow-through to manage a 40+ step ingestion process for dozens of pieces of content each week
- Experience in a release management role
- Ability to troubleshoot issue root causes which is complicated further in an environment with multiple builds on multiple platforms using various SDK versions
- Strong attention to detail
- Relentless drive to deliver high quality results on time
- Initiative to solve problems and thrive in a fast-paced environment
- Ability to track, manage and prioritize multiple workstreams in progress at any given time
- Experience in a customer support / service role
- Experience working with digital downloadable content
- Experience working on a 2-sided digital marketplace
- Gaming industry experience
Vacancy expired!