26 Oct
Tennessee,
Cookeville
, 38501
Cookeville
USA
Vacancy expired!
Description SAIC has an opportunity for a Senior Remote Deskside Tech in Cookeville, TN! This position requires the candidate to be on-site at an SAIC location . The candidate will remotely support users at other locations or facilities. Responsibilities include, but are not limited to:
Train and assist less senior FAA RDS technicians Provide Tier 2 technical and procedural support to FAA users throughout the world. Communicate moderately complex or technical information, ideas and results effectively in both oral and written form Resolves technical problems and answers queries through various channels such as telephone, chat, email, and tickets submitted online. Diagnose, identify, isolate, analyze, and resolve problems utilizing technical skills, historical database records, and knowledgebase documentation. Coordinate with the FAA's hardware depot to have a replacement PC provided to end-users where resolution cannot be provided remotely. Qualifications Required Education & Experience High School and five (5) years or more experience, Associates and three (3) years or more experience Excellent customer service skills. Strong coaching skills Knowledge to provide tier II technical support to computer customers needing assistance with general questions, account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system. Ability to remotely troubleshoot user issues and determine what assistance is needed. Desired Skills & Experience Experience with BMC Remedy or similar software Experience with Microsoft office Experience with Outlook Certifications Required Candidate must already hold the following certifications or be willing to obtain within 1 year of hire. CompTIA A+ HDI Support Center Analyst Required Clearance Must be able to obtain a public trust clearance prior to starting work. My SAIC Benefits.
Vacancy expired!
