26 Oct
Senior Business Systems Analyst
North Carolina, Durham , 27701 Durham USA

Vacancy expired!

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $54,580 - $84,591Hours: 8:00 AM to 4:30 PMMore than 300 talented, dedicated employees in the City of Durham’s Water Management Department work to keep safe drinking water flowing throughout the City and manage wastewater effectively. We lead long-term water and wastewater planning and infrastructure development, regularly treat and test systems for environmental compliance, and engage the public in water conservation to ensure all of our customers have clean, safe water every time they turn on the tap. If you share our passion for managing vital water resources, bring your skills and talent to Durham!This position is dedicated to providing technical support, administration, and maintenance of Water Management’s technology systems and equipment, including user support, data management, and data extraction/analysis. This role will be part of a 2-person team that will provide technical support for 368 FTEs at 8 sites across the City. The department is responsible for providing safe drinking water for more than 289,00 residents of Durham and protecting the environment through effective wastewater treatment while providing excellent customer service.Success in this role requires collaboration with staff across the department and with the City’s Technology Solutions department, as well as strong customer service skills to ensure the end-users have the tools and training they need to meet the departmental mission.Duties/Responsibilities
  • Provide advanced professional analysis and project management on technology and related initiatives for the department
  • Administer the procurement process for technology projects
  • Troubleshoot and maintain hardware and software.
  • Collaborate with vendors, City management, City departments, and/or external agencies; convenes, attends and facilitates meetings;
  • Provide technical assistance and subject-matter expertise in person, via phone or online systems;
  • Coordinate and conduct product demos and trials;
  • Implement new technologies and processes, as well as City-wide roll-outs of new technology and euqipment.
  • Provides advanced professional analysis and project management on technology and related initiatives; work involves managing projects, including preparing project scopes, developing work plans, and mitigating risks; analyzing business and technology needs; testing, reviewing, and evaluating systems; designing and implementing technology solutions; designing, developing, and maintaining specialized databases; coordinating and performing technology support operations; troubleshooting related issues, and ensures compliance with policies and procedures.
  • Administers the procurement process for technology projects; assists with developing and administering budgets; researches and evaluates new technology systems and products; researches, analyzes, and reports on the financial, vendor, and related data; prepares cost estimates and financial forecasts, and makes budget- and procurement recommendation.
  • Prepares, maintains, reviews, and/or submits reports, project and other plans, contracts, bid documents, maps, records, presentations, and other documents; designs develops, and maintains databases and webpages; researches, compiles, extracts, digitizes, and presents information; and reviews work for accuracy, completeness, and compliance with contracts, and applicable regulations, policies, and procedures.
  • Collaborates with vendors, City management, City departments, and/or external agencies; convenes, attends and facilitates meetings; provides technical assistance and subject-matter expertise in person, via phone or online systems; prepares and conducts training; assesses and/or coordinates technology, business, and/or project needs and operations; coordinates and conducts product demos and trials; and implements new technologies and processes.
Minimum Qualifications & Experience
  • Bachelor’s degree in computer science, information technology, or directly related field

    or equivalent
  • 5 years of information technology experience within a business or municipality
  • A+ Certification
  • Proficient with the use of Microsoft Office 365 and Windows 10

Vacancy expired!

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