Service Desk Tier I

Description Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification.My SAIC Benefits.