Call Center Developer/Analyst
Vacancy expired!
job summary:Randstad Technologies Nashville, TN is currently searching for a Call Center Developer/Analyst to fill a 1 year contract with possibility of extension. Qualified candidates should have 2+ years of experience as the primary developer and support person for applications used by call center representatives. Primary responsibilities for this role include developing routing strategies; develop and support scripts for voice, email and chat; Analyze and translate conceptual solutions from business requests into documented flow diagrams defining the process required to build solution; partner with internal/external resources to achieve techical solutions required by the business. Technical skills required for a successful contract include experience with inContact omnichannel and ZigiOps Integration platform experience. location: NASHVILLE, Tennesseejob type: Contractsalary: $15 - 23 per hourwork hours: 8am to 5pmeducation: High School responsibilities:Responsibilities - Developing inContact omni channel routing strategies in support of the CCC. - Developing and supporting inContact scripts that encompass voice, email, and chat. - Supporting and Configuring ZigiOps integration platform - Analyzes requests from the business to identify requirements and coordinate development with the necessary internal / external resources. - Translates conceptual solutions from business requests into documented flow diagrams defining the process required to build solution. - Participate in design reviews, audits, preventative maintenance, system patching, and vendor engagement. Experience: - Contact center IVR and routing development experience in a mid/large sized environment - Scripting experience in omni channel contact center - Application administration and configuration experience with integration platforms - strong communication and customer service skills - strong technical problem-solving skills preferredThe essential functions of this role include:
- working in a smoke free environment
- Experience level: Experienced
- Minimum 2 years of experience
- Education: High School
- inContact Omni (2 years of experience is preferred)
- Zigi Ops (1 year of experience is preferred)
Vacancy expired!