26 Oct
NOC - Operations Manager
Vacancy expired!
We have an exciting opportunity for a NOC - Operations Manager with our industry-leading client in Pearl Harbor, HI. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a PUBLIC TRUST / SECRET / TOP SECRET Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:- Manage day-to-day activity of employees to ensure proper service delivery in the critical business areas of Incident, Change, Service Level, and Problem Management.
- Coach and mentor all subordinates on the execution of processes and procedures. Ensure accurate time keeping of employees.
- Approve timesheets, paid time off, holidays, and over time. Responsible for employees' development, including evaluations, promotions, transfers, hiring, and salary recommendations.
- Work directly with Human Resources to resolve employee personnel issues.
- Provide oversight of all outage recovery efforts.
- Manage personnel to ensure trouble tickets are accurate, provide reports, and ensure proper escalation occurs.
- Act as an escalation point for critical recovery decisions.
- Provide oversight for the execution of all change activities. Approve all operational and emergency changes.
- Authorize deviations from standard processes and procedures to mitigate issues.
- Ensure proper reporting and classification of incident and change tickets.
- Analyze performance and recovery time as it pertains to Incident Management.
- Account for all Service Level Agreements and Key Performance Indicators associated with service availability, performance, and response.
- Ensure proper documentation is available in the ticking systems for compliancy purposes.
- Engage necessary personnel to address chronic issues identified by the Problem Management team.
- Ensure continued progression to problem resolution occurs.
- When required, act as a voting member of the Change Authorization Board and a member of the Process Review Board working groups.
- Act as the primary interface to the Network Operations Center customers and maintain a strong communication bridge between business partners.
- When required, serve as backup to the Network Operations Center Manager.
- Bachelor's degree in business, computer science or related experience.
- Cisco Certification CCNA preferred, CCNP a plus.
- CISSP or CASP Required
Vacancy expired!