26 Oct
NOC - Operations Manager
Hawaii, Pearlharbor , 96801 Pearlharbor USA

Vacancy expired!

We have an exciting opportunity for a NOC - Operations Manager with our industry-leading client in Pearl Harbor, HI. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a PUBLIC TRUST / SECRET / TOP SECRET Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:
  • Manage day-to-day activity of employees to ensure proper service delivery in the critical business areas of Incident, Change, Service Level, and Problem Management.
  • Coach and mentor all subordinates on the execution of processes and procedures. Ensure accurate time keeping of employees.
  • Approve timesheets, paid time off, holidays, and over time. Responsible for employees' development, including evaluations, promotions, transfers, hiring, and salary recommendations.
  • Work directly with Human Resources to resolve employee personnel issues.
  • Provide oversight of all outage recovery efforts.
  • Manage personnel to ensure trouble tickets are accurate, provide reports, and ensure proper escalation occurs.
  • Act as an escalation point for critical recovery decisions.
  • Provide oversight for the execution of all change activities. Approve all operational and emergency changes.
  • Authorize deviations from standard processes and procedures to mitigate issues.
  • Ensure proper reporting and classification of incident and change tickets.
  • Analyze performance and recovery time as it pertains to Incident Management.
  • Account for all Service Level Agreements and Key Performance Indicators associated with service availability, performance, and response.
  • Ensure proper documentation is available in the ticking systems for compliancy purposes.
  • Engage necessary personnel to address chronic issues identified by the Problem Management team.
  • Ensure continued progression to problem resolution occurs.
  • When required, act as a voting member of the Change Authorization Board and a member of the Process Review Board working groups.
  • Act as the primary interface to the Network Operations Center customers and maintain a strong communication bridge between business partners.
  • When required, serve as backup to the Network Operations Center Manager.

Requirements:
  • Bachelor's degree in business, computer science or related experience.
  • Cisco Certification CCNA preferred, CCNP a plus.
  • CISSP or CASP Required
Job ID: 346121

About Eliassen Group:Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a

$1,000 referral check!

Vacancy expired!


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