Deskside Technician

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be physically located at the customer's facility providing support in a warehouse environment that will consist of standard PC hardware and software troubleshooting, as well as providing support to devices associated with cutting machines. Candidate will also have basic Network knowledge.REQUIRED QUALIFICATIONS: 2+ years of experience providing desk side support. Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc. Printer support can include barcode printers, various types of scanners Ability to resolve Windows and OS X Operating System Issues and Errors Basic Network troubleshooting skills and knowledge (Cisco/Meraki) Proficient in the latest Microsoft Office Applications (2013 and higher) Knowledge of Lectra/Comelz cutting machine software Customer infrastructure support (wiring and connectivity) Maintain and abide with compliance activities (these activities are driven from a central compliance group). Ability to communicate technical information to non-technical audiences Strong sense of customer service Good organizational skills Excellent Verbal and Written Communication Skills Ability to sift through technical issues and know what to do next and/or when to escalate for help Technical degree or equivalent experience Ability to multi-task Team-oriented / team player / ability to share ideas as well as listen to ideas Some experience with support and administration of telephones (PBX system and/or VoIP system). Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability to lift up to 50 lbs. when moving electronic equipment Level 2 support includes performing basic troubleshooting for all devices. Examples include: connectivity, application support, email configuration, push applications, VPN troubleshooting, network printer configuration, overall network setup.