26 Oct
Customer Service/Order Entry II
Vacancy expired!
- Experience: 2-5 years of experience in position or specialization.
- Education: High-school/Associates or equivalent experience if applicable.
- Certification if applicable.
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
- First point of customer contact for general inquiries like pricing, products, scheduling etc.
- Builds and maintain the business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
- Although this is not a mandatory requirement, SAP/Oracle requirement is a nice have.
- Will review/interview candidates first that have some of this experience.
- Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
- Performs, as a skilled worker, a number of Customer Service support tasks.
- Determines, based upon professional knowledge, How best to approach the task, and how to solve abnormalities.
- Analysis abnormalities that occur within own working area and reasons, based upon
- professional knowledge and insights, where the cause lies and remedies it.
- Completes work with a limited degree of supervision.
Vacancy expired!