Application Support Engineer

Description The role of Application Support Engineer is one of the more generalized positions in the IT world. A good Application Support Engineer needs to have at least a working knowledge of database management, different operating systems and different programming languages. We scoured several Application Support Engineer job postings in order to compile the following list of core responsibilities.Identifying and Evaluate Technology SolutionsThe Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one's complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company's decision makers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.Problem Solve and TroubleshootAlthough the Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.Onboard New UsersThis is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.Identify Potential IssuesPart of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.Work with Cross-Functional TeamsRarely is the role of Application Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer's overall IT needs and strategy. Requirements A successful Application Support Engineer is not your stereotypical anti-social tech person. In addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of said application.Based on our research, we identified the following core skills one must possess to get a job as an Application Support Engineer.Working knowledge of SQL Databases & basic network configurationWorking Knowledge of IT Hardware and SoftwareAbility to learn and master employer-specific softwareComplex problem solvingWritten and verbal communication skillsAbility to diagnose & address application issues Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office ator visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.