Print Production Account Coordinator / Customer Service

Print Production Account Coordinator / Customer ServiceCustomer ServiceMemphis, TN ID:48973 Full-Time/RegularProvide ancillary support to the Print Production Account Specialist function in the accurate and timely execution of production for assigned accounts. Assist with entry of manufacturing instructions. Provide assistance with the compilation, review and tally of final counts to assemble the pre-billing package for invoicing. Responsible for providing the necessary support to meet internal customer needs. ResponsibilitiesAssist with the data entry of manufacturing instructions in to the systems used for producing the customer finished product.

Assist Print Production Specialist with data gathering for problem investigation when spoilages or customer issues are reported.

Contact various manufacturing departments to gather production data on customer jobs.

Compile information gathered for various reporting and compilation of the pre-billing package.

May be assigned duties of the Print Production Account Specialist for smaller, less complex or routine recurring jobs. Coordinate the workflow through the entire manufacturing life cycle.

May coordinate production of components with other internal plants and/or external vendors as required.

Performs other related duties and participates in special projects as assigned.

Required SkillsHS diploma or equivalent with 1-2 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.Requires good knowledge of general/standard administrative/manufacturing operations procedures and methods to successfully complete the duties of the job. Must have general knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs related to the print manufacturing process or administrative support. Must be familiar with applicable skills and procedures required to perform the duties listed in the job. Must have good oral and written communication skills sufficient to provide routine information, answer inquiries and/or refer calls. Requires good organizational skills, attention to detail and ability to solve problems related to duties of the job.Must be flexible able to work weekends and holidays when business need dictates.RRD is an EEO/AA including Vets and Disabled EmployerRequired ExperienceExperience in customer service/quality role assisting with various tasks related to customer projects. This positions will assist with order tracking, customer service duties and quality assurance coordination in a manufacturing production environment.