WHEELS BIKE RENTAL SERVICE REPRESENTATIVE. COMPETITIVE PAY.

WHEELS SERVICE REPRESENTATIVE

We are looking for an outgoing, self-directed, and high-energy person to fill our Rentals Rep position. The ideal candidate will have excellent interpersonal skills and should be extremely detail-oriented. Previous customer experience is preferred, but not required. The Rep must be comfortable working on computers and knows their way around Gmail and Microsoft Excel sheets.

Additionally, the ideal candidate has a passion (and patience) for teaching others. This person will be primarily responsible for handling in-person customer pick-ups & drop-offs. They will also handle in-person queries and concerns that focus on bike maintenance, damage & repairs process, user tips, as well as other miscellaneous point-of-sale and clerical tasks.

What is Wheels?

Wheels is an electric bike rental company.

What Does This Position Do?

Receive and respond to in-store customers with respect, humility, and efficiency.

Quickly become familiar with brand voice, app, and common customer issues to better serve clients and grow our service brand.

Processing bike rental orders to ensure customer satisfaction

Processing customer pick-ups, drop-offs, and returns

Prep bikes for customer/ media pick-ups

Provide expert knowledge of bikes for customers with intro-level questions with patience, care, and compassion. (Don’t worry we’ll train you onsite!)

Handle service claims, acting as a liaison between the company and the customers.

Provide follow up with other departments to ensure service standards are being met

Communicate customer feedback to management including dissatisfaction with products or services

Open and close shop; General tidying and organization

Why Join Wheels?:

Competitive and consistent pay, work up to 40 hours per week.

Learn new skills and advance your career within the Wheels organization.

What You'll Need?:

Prior customer service experience

Computer literacy

Ability to handle high customer volumes

Organizational and time management skills

A friendly personality and exceptional communication skills

Strong verbal and written communication skills

Attention to detail

Familiarity with online customer service ticketing systems is a plus

High school diploma or equivalent. AA preferred, but not required

1-2 years of rental services or product maintenance experience preferred, but not required

At Wheels, we strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company but as individuals. Wheels is an Equal Opportunity Employer.

DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.