Client Support Specialist
Vacancy expired!
Job Description
MOOis looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with MOOcustomers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
ResponsibilitiesBuild and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
Partner with customers to effectively resolve issues
Provide internal feedback on how MOO can better serve our clients in the product road map for continuous improvement.
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Show composure, resilience, and flexibility in MOO’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.
Qualifications
- Minimum of 1-2 years experience in onboarding, account management or project management
- Minimum 1-2 years client relationship experience required
- Experience with Google Drive required & advanced knowledge of Google sheets preferred
- Self-starter with ability to pick up and implement new concepts and directives easily with little supervision
- Ability to manage tight deadlines
- Ability to understand critical drivers of the business; identify and report to management accordingly
- Willingness to accept constructive criticism and deal calmly and effectively with high-stress situations
- Adaptability and flexibility to handle considerable variety in the workplace
- Technical aptitude and willingness to continue to self-train and enhance knowledge of new technologies and service
- Highly organized and detail oriented
- Ability to multitask and prioritize
- Excellent communication skills (written & verbal)
- Desire to provide outstanding customer service
Additional Information
Dental InsuranceDisability InsuranceEmployee Assistance ProgramEmployee DiscountFlexible Schedule
Vacancy expired!