Program Assistant

div bspanGENERAL SUMMARY: span/span/span/bbspan/span/bspanThis position is responsible for the day to day operation of assigned programs.spanspanEmployee client scheduling for in-home services. Will be responsible for day-to-day scheduling and placement of caregivers for in-home services./span /spanPrimary responsibility revolves around interactions with clients, families and staff to provide information, arrange services and solve routine concerns.span /spanThis position also manages data entry, routine communication, correspondence, service schedules, appointments, calendars, resource arrangements/allocation and supply issues.span /spanThere is a constant focus on maintaining efficiency, productivity and quality standards.span /span/spanspan/spanspanspan/span/spanbspanESSENTIAL DUTIES:/span/bspan /spanspan/spanspanspan1.span /span/span/spanspanSupports day to day operation in an independent manner completing intakes, scheduling, service arrangements documenting in client scheduling records./spanspan/spanspanspan2.span /span/span/spanspanOrdering supplies for the department, with in the budgeted allocations. /spanspan/spanspanspan3.span /span/span/spanspanIspannteracts with clients/families and employees to independently handle concerns including issues with services and schedules./span/spanspan/spanspanspan4.span /span/span/spanspanComplies with all standards and models excellent customer service.span /spanAdapts interactios in consideration of age related, functional, cultural, developmental and psychosocial factors./spanspan/spanspan/spanspanspan5.span /span/span/spanspanManages all data entry and client/staff records.span /spanIndependently manages processes arrangements.span /spanEnsuring accuracy for billing and payroll processes./spanspan/spanspanspan6.span /span/span/spanspanShares on call rotation after hours./spanspan/spanspan/spanspanspan7.span /span/span/spanspanRoutinely initiates efficiency and quality improvement efforts related to daily assignments/spanspan/spanspan/spanbspanSTANDARD QUALIFICATIONS/span/bspan/spanspanTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.span /spanThe requirements listed below are representative of the knowledge, skill and/or ability required.span /spanReasonable accommodations may be made to enable individuals with disabilities to perform the essential duties./spanspan/spanspanspanA.span /span/span/spanuspanEducation / Training:/span/uspan span/spanspanPrevious experience in scheduling and customer service required. Strong knowledge base of computer applications required. span/spanspan/spanspan/spanStrong skills in resolvi