Senior Manager, Project and Change Management
The location for this position is virtual/remoteThis is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior Manager, Project and Change Management you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will report to the Director, Project and Change Management.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:
Produce and implement project and change management and project plans for Sales and Revenue Management projects or systems.
Assess actual performance against standards and identify issues to settle whether the project is on target, taking corrective measures.
Develop progress reports and other important partner updates ensuring that all information is consistent, correct and accurate.
Help produce benefit measurement analysis following a defined process to validate the impact of the solution and associated business process changes.
Review the implementation and support processes to ensure they remain meaningful and efficient to meet changing business standards and processes.
Contribute and help develop a program for learning after deployment to constantly improve knowledge levels while delivering value to the business.
Support developing detailed processes around system improvements, bug fixes, releases, test plans, training and deliverables associated with system changes. This includes ensuring that Best Practices and Procedures remain current with changing Revenue Management systems.
Seek new ways to improve activities that produce a benefit to the customer (external or internal).
How you will collaborate with others:
Coordinate with other applicable functions on developing and creating change management strategy, training program, deployment execution, operational support planning, and other transition activities to live, steady state operation.
What projects you will take ownership of:
Lead user acceptance testing, identify key functionality gaps and partner with IT to prioritize requirements. This includes working with IT to activate a remediation plan.
Review, offer advice and provide feedback on projects, including product design and functional business plans.
Develop the strategy and functionality of new sales platform in partnership with internal and external technology partners to support the groups, meetings, and events team.
WHY YOU'LL BE A GREAT FITYou have these minimum qualifications:
Seven (7) years of professional experience
Four (4) years of project management experience
Three (3) years of related experience in the hospitality industry
Two (2) years of sales, group meetings, events and/or revenue management experience
Two (2) years of management or supervisory experience
Experience creating and using project management tools such as Microsoft Project, Excel, operational impact plans, communication plans, deployment plans, or other related project or change management tools
Understanding of project or change management best practices
Travel - 20% of the time
It would be useful if you have:
BA/BS Bachelor’s Degree or ten (10) years of professional experience
Six (6) years of project management experience
Four (4) years of sales and/or revenue management experience
PMP and/or Change Management certification
Operational experience with end-user processes, such as experience in hotel level Sales, Group, Meetings and Events or Revenue Management
Proficient with learning new systems with ease through an understanding of current systems: Delphi, OnQ PM, OnQ R&I, OnQ RM, GRO, OnQ FM
Experience with external vendor partnerships/management
WHAT IT IS LIKE WORKING FOR HILTONHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/ApplicantAccommodationandAccessibilityAssistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this roleis$85,000-$120,000and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTEJob: Sales and MarketingTitle: Senior Manager, Project and Change ManagementLocation: nullRequisition ID: COR014TBEOE/AA/Disabled/Veterans