CUSTOMER RELATIONS ACCOUNT REPRESENTATIVE

Leading distributor of Italian outdoor furniture with over two decades of successful relationships in the foodservice, hospitality and corporate industries is seeking a couple of Customer Relation Representatives with a professional attitude, excellent communications skills, ability to resolve problems, detail oriented, and dependable.

Your main responsibilities will be to support our customer base with product information, stock and freight requests, and order entry to insure 100% customer satisfaction.

Responsibilities and duties included, but not are limited to:

Answer incoming calls from Customers and Sale Representatives, offering general product information, customer service and research functions

Manage accounts in assigned sales rep regions

Communicate with sales reps regarding all territorial activity

Enter, process and update orders from assigned regions

Outbound customer services calls to existing customers

Maintain customer return requests

QUALIFICATIONS

Computer literate, knowledge of Microsoft Excel, Outlook and Word; knowledge of SAGE100 & CRM a plus

Account maintenance experience

Experienced in business-to-business customer service

Able to succeed in a small fast paced and open team environment

Demonstrate strong organizational skills and must be able to multi task

Two-three years customer service experience

Be a high school graduate or equivalent

Company is a drug-free workplace. To keep us all safe, a pre-employment drug test and background check are required.

We E-verify all employees

Monday through Friday, 40 hours/week

If you are interested and qualify for this position, please forward your resume and cover letter along with salary requirements. We cannot consider candidates who do not include this information.