Manager, Endpoint Engineering
When you join Sallie Mae, you become a champion for all students.We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.Come do more than join something, change something. For students, for future generations, for the future of education.JOB SUMMARYSallie Mae Bank is looking for a Manager of Modern Desktop Engineering to join its Workplace Engineering team. This position will be responsible for the planning, design, build, and support of the Microsoft M365 and Endpoint Management platforms to support Windows, IOS, and MacOS. An ideal candidate will exhibit strong scripting skills, be self-motivated, adaptable, and dependable. This individual will play a critical role in developing and implementing automated Windows and Apple endpoint solutions using Microsoft Azure services that adhere to corporate policies and processes. This individual will collaborate on multiple projects to ensure for successful completion.CANDIDATE PROFILEEducation and ExperienceRequired:
Undergraduate degree in an engineering or computer science discipline. 5 years or more work experience in an IT engineering role in leu of a degree.
Experience in information technology that includes the following:
Experience designing and developing solutions for application distribution, configuration management, asset management, and other endpoint lifecycle capabilities following the least privilege security model.
Scripting experience with a focus on automating management of windows end points.
Experience designing, testing, and implementing configuration, compliance, and conditional access policies within Azure.
Experience designing, testing, and implementing Active Directory and or azure group policies.
Experience designing, testing, and implementing Virtual Desktop solutions.
Experience managing Exchange and SharePoint platforms with an ability to troubleshot complex issues with mail flow and retention.
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
Demonstrated ability to lead a team and through cross functional initiatives.
Strong attention to detail with an ability to operate effectively across multiple priorities.
High degree of adaptability that keeps pace with rapid changes in IT technology.
Preferred:
Demonstrated experience with bringing in state of the art endpoint management capabilities into a large, geographically distributed environment.
Demonstrated experience architecting and engineering JAMF and Microsoft Endpoint Manager (INTUNE) solutions.
Demonstrated experience developing complex automation scripting for endpoint management.
Demonstrated experience with Agile methodology.
CORE WORK ACTIVITIES
Provides support, oversight, governance, and tactical direction that are required to enable the delivery of end user IT services.
Provide significant input to the overall end user infrastructure architecture and operational governance model.
Researching, designing, and implementing components that are standards based, high performing, highly available, and secure in delivering the required business functionality to end users.
Provide operational guidance to the enterprise on the endpoint management platforms.
Provides assessments of the current environment to detect critical deficiencies and recommends solutions for improvement.
Utilizes capability modeling to align systems strategy and planning with business strategy and goals.
Consults with project teams to identify when it is necessary to modify services to accommodate project needs.
Implements and promotes standard configuration and change management, processes, and practices.
Develop test plans, implementation plans, and project timelines for assigned projects.
Provide work assignments and mentorship to a team of user infrastructure engineers using industry established best practices.
Provides routine status reporting of compliance and health of end user endpoints.
Delivering Technology:
Performs quantitative and qualitative analyses for service delivery processes and projects.
Supports existing systems and projects in a minimum of one environment.
Reviews completeness of requirements prior to solutioning
Plans and coordinates implementation, reviews quality control of systems functional design, usability, functionality, and implementation.
Coordinates with appropriate IT and vendor relations teams
Ensures early warning to the leadership regarding degraded or missed service levels.
IT Governance:
Implement and utilize automation to discover, manage, and remediate endpoints to include BIOS settings, BIOS and Driver upgrades, software patches and other configurable items to effectively manage and assure compliance of the end user endpoints.
Develop dashboard constructs to be implemented to provide insights to compliance, status, and a real-time overview of end-user device key performance indicators (KPIs) or data points.
Develop and maintain detailed process and control documentation.
Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
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