Call Center Agents Wanted (Remote Position)

Waller Hall Research (WHR), a market research company, is currently accepting applications from motivated people to join our professional staff of Telephone Customer Service Representatives (Remote Call Center Agents). This is not a sales or collection position.

Company Description:

WHR is a leading national full-service research organization. For many years, WHR has completed thousands of qualitative and quantitative research projects for business, government (federal, state, and local), academic, and not-for-profit clients. We use the most exacting professional standards in all of our research studies and customize our work to meet our client’s needs.

Job Description:

The Telephone Customer Service Representative (Remote Call Center Agent) is primarily focused on communicating with project participants and making/recording calls using survey software. Tasks include:

Screening potential participants for eligibility

Reading survey questions verbatim and accurately recording question responses

Filling out any paperwork or recording (online) related to the data collection effort

Answering inquiries by clarifying issues or researching, locating, and providing information

Promoting other projects or opportunities for participation

Maintaining call center database by entering information

Keep systems operational by following established procedures, and reporting malfunctions or concerns

Tracking hours

Skills and Qualifications:

High school or college diploma

Exceptional communication skills (both listening and speaking)

Maintain a positive and professional attitude

Punctuality and high integrity work ethic

Fast and efficient in calling and recording call outcomes

Professional and courteous telephone demeanor with an ability to read out loud and at a conversational pace and record survey responses

Basic to intermediate computer skills (copy and paste, Internet research, sort/filter, MS Excel spreadsheet knowledge a plus, using find/search function)

Flexibility and Multi-tasking

Required to be able to work remotely

Big Plus:

Bilingual ability (Spanish)

Call Center or Telephone Customer Service Representative experience

Previous experience with Voxco Survey Research Software.

Having the ability to work with “gatekeepers” to identify persons best-suited for survey completion is desired

MS Excel knowledge

Additional Information:

At WHR our core values are: Forward-thinking, motivation, teamwork, time management and relationship building. If you possess these skills and would like to be a member of a team that works together to provide exceptional research, then email us a short cover letter highlighting your skills, your resume, and two references.

Pay starts at $10 an hour

Available Shifts: Flexible but full time preferred:

5 pm - 9 pm weekdays

1 pm - 7:30 pm Sundays

10 am - 6 pm Saturdays