Field Service Technician

Career Opportunities: Field Service Technician (32699) Requisition ID 32699 - Posted - ASSA ABLOY Global Solutions Inc - Senior Care Gr excl. Global Function - USA: Texas (Richardson) - Sales, Marketing & Product Management - Posting Country (1) - Yes - Associate - Travel Required: 31%-60%  Job Description Print Preview ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease . If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Senior Care for a Field Service Technician . Your Role in Keeping the Future in Safe Hands… T he primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types. Duties and Responsibilities

Customer service oriented approach with importance on understanding customer operation procedures

Provide hardware and software solutions to solve customer access control scenarios

Ability to travel week-to-week, approximately 50% of the year

Provide in person training to end users after system implementation

Performing advanced troubleshooting on AAGS proprietary products and software

Help provide customer support to end users when not on site

Exercise professional judgment to discern customer concerns and needs for complex systems

Provide feedback to property personnel and internal superiors on resolution/next steps

Retrieve logs and provide detailed technical descriptions for bug reporting

Work independently with little oversight or support in remote locations

Collaborate with and support other departments as needed

Available for on-call assignments on a rotating schedule basis

Support and assisting AAGS certified contractors on-site and remotely

Manage high pressure situations with a professional demeanor

Provide high level end user support remotely or on-site

Other duties and special projects as assigned

Skill Requirements and Performance Criteria

5 to 7 years customer support or field technical experience

Must be flexible with scheduling

Ability to travel throughout US (drive and fly)

Exceptional organizational skills

Conscientious professionalism

Excellent customer service skills

Strong diagnostic/critical thinking skills

Clear and concise written communication

Preferred Professional Skills

Minimum 2 years’ experience installing access control systems and electronic locks

Advanced knowledge of Windows, Windows server, VM OS and environments

Strong knowledge of wireless signal and RF networks

Familiar with IoT devices

Comfortable with multi-meter (Voltage, Amperage)

Previous technical/field support experience

Ability to read floor plans and electronic wiring schematics

Education/ Certificate

Vingcard Hardware Certification preferred

Visionline/ Vostio Software Certification preferred

IT certifications beneficial

Bachelor degree or work experience equivalent

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We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.