Client Service and Logistics Representative - ONSITE
Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex’s chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We strive to provide the best tools and resources possible to help scientists improve global health and well-being, including award-winning liquid chromatography, gas chromatography, and sample preparation products. Be part of our global success, centered on a commitment to developing novel analytical chemistry solutions, unique marketing, and exceptional customer service and support.Phenomenex is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.Phenova, Inc., a subsidiary of Phenomenex, Inc., is a rapidly expanding manufacturer of Certified Reference Materials and Proficiency Testing Standards for the analytical chemistry field serving a diverse range of end-markets. We are located at 64th and Indiana in Golden, Colorado. Do you want to work in Customer Service and Logistics team? Do you enjoy being responsible for a broad range of activity requiring excellent time management and communication skills, and the ability to manage multiple responsibilities while meeting company and client expectations.We are currently seeking a Client Service & Logistics Representative who will be responsible for providing technical sales, product support and logistical services to clients to assist the organization in achieving its sales objectives and maintaining outstanding customer satisfaction. You will also work with internal departments to ensure client product and service needs are being met in a timely manner. This position will be Onsite, 5 days a week at our facility in Golden, CO.What we’ll get you doing:
Understand client’s requirements for proficiency testing, provide technical product support & guidance in selecting products, enroll clients in appropriate proficiency testing studies, helping them to troubleshoot in the case of non-acceptable proficiency testing results.
Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis.
Handling of incoming customer support calls, emails, web requests, processing client orders, generate required paperwork and documentation to be provided with product shipment as well as p repare client orders for shipment.
The essential requirements of the role include:
High school diploma or GED
1+ years of Customer Service and or Sales Support experience
Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
It would be a plus if you also possess previous experience in:
Knowledge of Environmental Proficiency Testing
Chemistry/related field or equivalent experience
Excellent customer service skills including written and phone communication
The hourly range for this role is $22.00- $24.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.#LI-AP1#LI-OnsiteAt Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.