Join Our Busy Pain Management Practice!

We are currently hiring Full-Time Employees for the following positions:

Customer Service Representatives (Call Center, Entry Level)

Revenue Cycle Support/Benefits & Eligibility (Experience Required)

Surgical Coordinator (Experience Required)

Our ideal candidates will be flexible, able to multitask, and work efficiently in a professional medical environment. The following skills are essential:

Demonstrates accuracy and thoroughness in daily tasks

Strong organizational skills and ability to prioritize

Ability to follow office policies and procedures consistently

Commitment to providing excellent customer service with a friendly and helpful demeanor

Adheres to HIPAA rules and maintains patient confidentiality

Proficient in using the Internet and Microsoft Office; experience with Advanced MD EMR is a plus

Strong documentation and process management skills

Excellent written and verbal communication skills

Professional phone and office etiquette

Bilingual skills are a plus

Specific Skills for Customer Service Representatives:

Handling inbound calls and follow-up appointment scheduling

Maintaining a calm and friendly demeanor, even during high call volumes

Customer service is a top priority in this role

Specific Skills for Revenue Cycle Support/Benefits & Eligibility:

Verifying patient benefits, calculating co-pays, and communicating estimated fees to patients before services

Communicating with referring physician offices and insurance carriers

Verifying and entering patient information accurately (e.g., name, date of birth, gender)

Strong knowledge of managed care products (HMO, PPO, EPO)

Specific Skills for Surgical Coordinator:

Coordinating surgical cases and working closely with ASC staff

Maintaining communication with physicians regarding their case load

Obtaining insurance authorizations for surgical cases and being knowledgeable of Nevada insurance payor mix

Preferred Experience:

Previous experience in pain management is a plus

Experience with Advanced MD EMR is a plus but not required

If you are dedicated, detail-oriented, and passionate about providing excellent patient care, we want to hear from you!