FOH- Host, Server, Bartender

PLEASE EMAIL A RESUME OR APPLY IN PERSON 4TH FLOOR ALA MOANA MALL NEXT TO MAITAI'S

MAJOR FOCUS:

Ensure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Under the direction of the Manager secures funds, handles revenue, prepares deposits, and conducts other monetary or control procedures as required in restaurants.

This is a fun server position, in a fun environment- and you are an instigator of fun! This means we count on our staff to have a positive attitude, participate in singing birthday songs, tic-toc dances and sell goblets to add to the excitement in the restaurant.

ESSENTIAL FUNCTIONS

Ensures friendly, efficient, and effective service of food and beverage to all guests, in a timely fashion, adhering to Company Standards.

Ensures guests are greeted with in 1 minute making eye contact and smiling.

Beverage order placed within 2 minutes- suggest appetizer and alcohol drink of the day.

Soups and salads served within 3 minutes, appetizers within 5 minutes, lunch within 10 minutes, dinner within 15 minutes.

Operates POS system.

Issues guests checks in a holder, makes change, and closes checks.

Must possess a personable, customer service attitude with organizational ability to handle multiple tasks simultaneously.

Reports for work in a clean and neat complete uniform including name tag, pink bowtie, black pants or black bermuda-length shorts, apron, white button down shirt, pens, lighter and black non slip shoes prior to start of shift.

Maintains thorough knowledge of the restaurant menu.

Answers guests’ questions regarding the menu, makes suggestions regarding food specials, and soups of the day.

Writes guests’ order. Repeats order to guests and enters accurately into the point of sale system.

Checks dishes for presentation and accuracy before leaving kitchen.

Pre buses and resets tables as well as assist in running food from the kitchen.

Stays visible at all times to the guests. Limits time in the kitchen.

Completes opening and closing side duties. Checks with assistant manager/supervisor before leaving shift.

Observes diner’s response to any additional requests and to answer any questions guests may have.

Provides exceptional customer service with a smile.

Communicates effectively with co-workers, supervisors, chefs and guests.

Follows all relevant policies and procedures set by the company.

Follows all state and company safe serving of liquor rules and requirements at all times.

Must be actively at work to perform the essential functions of this job.

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures. Comply with all state and federal liquor laws

About Sugar Factory:

Sugar Factory is a restaurant chain known for its celebrity-endorsed cocktails and desserts, vibrant atmosphere, over the top presentation of food and candy-themed decor.

Celebrity-endorsed desserts and goblets.

Sugar Factory has a floor-to-ceiling candy wall and a fun, lively atmosphere.

Sugar Factory is known for its smoking goblets filled with sweet cocktails.

Menu:

Sugar Factory's menu includes over the top presentation of celebrity-curated desserts and cocktails, rainbow pancakes, monster burgers, rainbow sliders and Insane Milkshakes.

Sugar Factory is known for its lavishly decorated insane milkshakes served in chocolate-covered mugs.

Locations:

Sugar Factory has locations in many cosmopolitan cities, including Las Vegas, New York City, Dubai, Bahrain, Chicago, Miami and now Honolulu.

Sugar Factory – The Sweetest Place on Earth!

ADDITIONAL FUNCTIONS:

Performs all other duties as assigned

REQUIREMENTS/EDUCATION:

Must possess high school diploma or GED.

Must possess good communication skills.

Must be able to report to work on time as scheduled.

Must be able to work weekends, holidays and nights as needed.

Must present an overall professional appearance and report to work in appropriate uniform.

Must be able to speak, read and write English.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements:

Seeing

Pull (25 pounds)

Bend

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

Stoop /Kneel /Crouch

Hearing / Listening

Lift ( 25 pounds)

Taste

Clear Speech / Talking

Carry (25 pounds)

Smell

Touching

Repetitive Motion

Dexterity /Hand

Walk for Extended Periods

Dexterity /Fingers

Stand for Extended Periods

Reach (Above Shoulder)

Push (25 pounds)

Other:

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills

Reading – Complex

Writing – Complex

Analysis / Comprehension

Clerical / Simple

Basic Math Skills

Judgment / Decision Making

Work Environment:

Shift Work

Outside

Pressurized Equipment

Works Alone

Moving Objects

Works with Others

Verbal Contact with Others

Extreme Noise

Fumes / Odors

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

Inside