Workforce One Product Specialist - Management Analyst 3

Working Title: Workforce One Product SpecialistJob Class: Management Analyst 3Agency: Department of Employment and Economic Development

Job ID : 80691

Location : St. Paul

Telework Eligible : Yes, may be eligible to telework up to four (4) days per week

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/24/2024.

Date Posted : 10/18/2024

Closing Date : 10/31/2024

Hiring Agency/Seniority Unit : Department of Employment and Economic Development

Division/Unit : Comm Off/Support Branch / 006 CO Comm, Analy & Research

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually

Classified Status : Classified

Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.Hundreds of thousands of Minnesotans receiving employment services offered by the Department of Employment and Economic Development (DEED), Department of Children, Youth, and Families (DCYF), and Department of Labor and Industry (DLI) are tracked in DEED’s case management system known as Workforce One (WF1). WF1 is a stable and award-winning system, custom-built by Minnesota Information Technology (MNIT) staff. The WF1 team strives to enhance technology to make data entry as efficient as possible while managing stakeholders’ expectations within a limited budget.Thousands of city, county, state, and nonprofit service providers rely on WF1 to capture customer information accurately to allow evaluation of programs which help Minnesotans find desirable, rewarding careers. There are 20+ programs that use WF1 with the largest volumes of customers being served in the Minnesota Family Investment Program (MFIP), Vocational Rehabilitation Services (VRS), and Dislocated Worker (DW). WF1 also includes WF1 Connect, a mobile application that is used by customers of employment service programs to communicate with their staff.This position will support the WF1 case management system, WF1 Connect mobile app, and efforts to integrate systems across DEED. Due to state and federal law and policy changes, WF1 is receiving a significant increase in complex and urgent requests for changes to the system. The incumbent will assist the Product Owner and MNIT team in gathering business requirements from stakeholders, leading data collection efforts, and identifying opportunities to cost-effectively configure WF1 functionality with a focus on the customer experience. The incumbent will conduct user acceptance testing and assist with preparing communication and training materials for users.We are looking for a passionate advocate for DEED, DCYF, and DLI stakeholders and customer base who loves relationship building, consensus creation, and fun.This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible and is occasionally required to be on-site at the office. Staff are provided with the tools and equipment to be successful in a virtual work environment and may telework from anywhere in Minnesota or a neighboring state. Please note, the telework policy could change with notice based on business needs.Minimum QualificationsPlease ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.Two (2) years of work experience in shaping, implementing, or managing employment and training or case management systems such as Workforce One or similar product for government or nonprofit entities.Bachelor's degree in management information systems, business, human services, communication, economics, political science or other closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experienceApplicants that meet the above minimum qualification will be further evaluated on the following:Ability to:

Identify opportunities to configure WF1 to meet law, policy, and reporting requirements while improving the customer experience.

Build constructive relationships with workforce development program managers and staff, MNIT managers and staff, and program partners at city, county, state, and nonprofit organizations across Minnesota.

Knowledge of:

Program knowledge including the overall legislation and regulation that governs major programs within WF1.

Skill in:

Communication sufficient to engage with stakeholders at all levels and colleagues of all personality types related to process improvements.

Project management to be able to conceptualize, design, plan, implement, multitask, deliver on time, reflect upon each project, juggle competing priorities, and escalate project risks as necessary.

Preferred QualificationsAbility to apply Agile principals and processes.Ability to navigate and test applications.Technical knowledge of information technology concepts, including basic application development and user testing, to ensure a viable bridge between the technical expert and the end user.Skill in communication to provide clear and precise direction, giving technical presentations, following accessibility guidelines, and applying Plain Language principles.Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.Additional RequirementsA job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

Criminal Background Check

Employment Record Review (current and former State employees only)

Employment Reference Check

Conflict of Interview Review

Driver’s Record Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.