Service Desk/Help Desk

The Service Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with users. The individual selected for this role will be involved in system problem recognition, research, and resolution. This person will also be responsible for resolving less complex problems immediately, while assigning more complex problems to senior level support. ESSENTIAL QUALIFICATIONS:

• 1-2 years of related IT Service Desk\Help Desk experience.
• Highly proficient with Microsoft Office2013 to include Excel, Word, and PowerPoint and Microsoft Outlook; proficiency with Access a plus.
• Familiarity with financial services industry is a plus.
• Strong listening and problem solving skills are critical.
• Ability to effectively communicate with all levels of employees.
• Good organizational skills.
• Proven skill in managing multiple tasks and in establishing priorities.
• Detail oriented.
• Strong interpersonal and customer service skills.
• Strong time management skills
• Works effectively in a team environment.
• Ability to work under pressure and meet deadlines.
• High ethical standards and maintains confidentiality.